Quigo Light

Product Care
Keep your candle warmer lamp away from moisture and wipe it with a soft, dry cloth. Always switch off and unplug the lamp before cleaning. Follow the product instructions for bulb and electrical care. Hand‑made glass may feature tiny air bubbles or subtle texture variations; these are natural craftsmanship characteristics and are not product defects.

Damaged & Incorrect Orders
If your order arrives broken, damaged, with missing parts or incorrect items, contact us within 48 business hours of delivery with your order number and clear photos/videos of the shipping packaging, shipping label and item condition. We will review the details and arrange free part replacement, unit replacement or full refund for you.

30‑Calendar‑Day Voluntary Return
We offer a 30‑calendar‑day voluntary return window starting from delivery date. Please contact our customer support to submit your return request and wait for our written confirmation before sending back your item. Items must be unused, scratch‑free, complete with all original accessories and original packaging for resale. Customer is responsible for all return shipping costs.
Damage caused by intentional or accidental physical impact is not considered a product quality defect and will be the responsibility of the customer. However, shipping‑related issues may be assisted or covered by us. We will refuse unannounced returned parcels. A restocking fee of $0 applies to eligible voluntary returns.

Please use the return address provided by our customer service team for returns, do not ship goods directly to our company physical address.

365‑Day Limited Warranty
Our 365‑day limited warranty covers manufacturing defects under normal household use for lamp body, metal frame and internal electric components. It does not cover accidental drop and breakage, water damage, misuse, unauthorised modifications, or ordinary wear and tear.
Full refund will be offered for product‑level manufacturing quality issues. For defective bulb only, partial refund is available. For example, for a $59.99 item, the partial refund for bulb defect equals 10% of the product price.
Proof of purchase plus defect photo/video evidence are required for all warranty claims. Under valid warranty, repair or replacement service will be provided. Shipping charges for warranty service may apply on a case‑by‑case basis.

Refund Processing
We respond to customer inquiries within 24 business hours. Once returned items are received and inspected, refunds will be processed within 1‑7 business days to your original payment method. Refund timing may vary based on bank or payment provider processing cycles.

How To Contact Us
If you have any other questions, please feel free to contact us. We recommend leaving a message via Live Chat first, our support team will reply to you as soon as possible during business hours. When contacting our team, include your order number, product name, and a short description of the issue. Photos or a short video may help us provide a faster response.
- Email: support01@quigolight.com
- Phone: +852 56276572
- Live Chat: Available on our website during business hours

Service Hours
Weekdays (Monday‑Friday), 6:00 AM – 2:00 PM PDT, 3:00 PM – 11:00 PM CET

Company Physical Address
HONGKONG QUIGO TECHNOLOGY LIMITED
Room 08 Blk. B, 14/F, Wong King Ind. Bldg., 192‑198 Choi Hung Rd, San Po Kong

Shipping Policy
Delivery lead time = Order processing time + transit time. All references to days stated below mean business days, excluding weekends and public holidays.

Cut‑off Time
Cut‑off Time: 14:00 UTC+8 (Hong Kong Time). Orders placed after 14:00 UTC+8 will be processed on the next business day.

Shipping Timeframe
‑ Items shipped from China: 5‑8 business days
‑ Items fulfilled from US local overseas warehouse: 2‑7 business days
Overall typical delivery window ranges from 3‑8 business days depending on shipment origin.

Important Note
Delivery times are estimated and not guaranteed, delays may occur due to courier, customs or force‑majeure factors.